How do I return an item?
All orders and returns for mylight by e3light are processed by our fulfillment center, Infinita Corporation, based in Miami, FL.
Unless specified otherwise in compliance with the customer, Infinita accepts return merchandise for 30 days (thirty calendar days) in original package and without any request of reason for return. Unless faulty or damaged merchandise is stated by the seller, the product must be in new and unused condition, not showing any wear and tear. Basis to calculate the return period is receipt confirmation date at customer's location. If the receipt date is not available then Infinita's ship date plus average transportation time will be used as calculation basis.
Full merchandise credit will be issued within thirty (30) days upon receipt of the return merchandise and acceptance at our warehouse. Returns require advanced notification and approval by Infinita Corporation.
In case of faulty merchandise or wrong item ship, Infinita Corporation bears the transportation costs. For all other returns of merchandise including remorse returns, the dealer bears the transportation costs. The original box and packaging is required in any case, if not available, it is at Infinita's discretion to void claims for return. Infinita will submit proof by image in case of any non-compliance to resolve issues.
To obtain return authorization please contact customer service and clearly state reason for return. In the event of a return based on a changed decision and not faulty merchandise, please submit an image to show product is in new and unused condition. Thank you.